PRIVACY POLICY

Niran Technologies (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy complies with:

• Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act)

Information We Collect

We may collect the following data when you use our EV charging services:

Personal Information

• Name
• Mobile number
• Email address
• Vehicle details

Wallet & Transaction Data

• Wallet balance
• Charging session details
• Payment status
• Refund history

Technical Data

• IP address
• Device identifiers
• Browser/app metadata
• Location (charging station-based only)

We do not store card, UPI PIN, or bank credentials.

Use of Information

Your data is used for:

• Enabling EV charging services
• Processing wallet payments and refunds
• Regulatory compliance
• Customer support & grievance handling
• Fraud detection and system security

Data Sharing

Your data may be shared only with:

• RBI-authorized payment gateways
• Government or regulatory authorities (if legally required)
• Authorized service partners (charging operations)

We do not sell your personal data.

Data Retention

• Transaction records: 7 years (as per Indian accounting laws)
• Wallet balance records: Until account closure
• Inactive user data: Deleted/anonymized after legal retention period

User Rights (DPDP Act)

Users may:

• Access, correct, or delete personal data
• Withdraw consent
• Raise grievances with the grievance officer

Security Practices

• SSL encryption
• Role-based access
• Secure servers located in India
• Regular vulnerability audits

Policy Updates

Privacy Policy may be updated periodically. Continued use implies acceptance.

9. Contact & Grievance Officer

Grievance Officer

Niran Technologies
📧 Email: sundar.moorthy@nirantech.com
📞 Phone: +91-75500 58911
📆 Response time: within 15 working days